IBM Consulting is taking its partnership with Amazon Web Services to the next level. The duo aims to infuse generative AI into enterprise solutions, targeting contact centers, cloud value chains, and supply chains. This collaboration promises to revolutionize how businesses operate and serve their customers.
➜ A Partnership with Purpose
IBM Consulting and AWS are joining forces to bring generative AI to the forefront of enterprise solutions. Manish Goyal, a senior figure at IBM Consulting, emphasized the need for businesses to harness generative AI’s potential responsibly and efficiently. With IBM’s rich AI legacy and AWS’s robust platform, the partnership aims to help clients scale their productive AI applications seamlessly.
➜ Elevating Contact Centers
IBM Consulting CCM, a service that blends Amazon Connect’s capabilities with IBM’s unique features, is getting a generative AI upgrade. This enhancement will streamline the transition from chatbots to live agents, making customer interactions smoother and more efficient.
➜ Optimizing Cloud Value Chains
IBM’s Platform Services on AWS will harness generative AI to refine the entire cloud value chain. Features powered by generative AI, such as intelligent issue resolution, promise to boost the serviceability and availability of applications hosted on AWS.
➜ Revolutionizing Supply Chains
Supply chain professionals can look forward to a generative AI-powered virtual assistant on AWS. This assistant aims to fast-track workflows, optimize inventories, cut costs, streamline logistics, and evaluate risks, ensuring a more efficient supply chain process.
➜ More Collaborative Ventures on the Horizon
IBM Consulting is set to integrate AWS generative AI services into its IBM Consulting Cloud Accelerator. The goal? To assist enterprises in their modernization journey on AWS. Additionally, IBM plans to train a whopping 10,000 consultants on the best practices for these services by 2024. In a significant move, IBM will introduce its data and AI solutions, including Watsonx data, to AWS, offering them as managed SaaS solutions.
IBM Consulting and AWS’s collaboration is a testament to the transformative power of generative AI in the enterprise world. As businesses continually seek to innovate and improve their operations, partnerships like these pave the way for a future where AI-driven solutions are the norm, not the exception. For more insights into the dynamic world of tech, check out NeuralWit.